Frequently Asked Questions

  • Chevron down Are walk-ins welcome, or do we need to book in advance?
  • Our booking cut-off time is two hours before the start time. If it is under two hours and if we are onsite running a game and have availability, we might be able to get you in a game.

    We always try to do the best we can to accommodate our guests and would love to help you book an experience if you give us a call.

    We are not onsite unless there are bookings.

  • Chevron down What if I want to add someone to my group last minute?
  • Please give us a call and we can see if we can work something out (usually we can).

  • Chevron down When should I arrive, and how long does it take?
  • The entire experience takes about 80 minutes. Please show up 15 minutes prior to your scheduled mission time for your mission briefing. Please make sure your team is on time as you need to enter the mission together. The door locks at your mission time and does not open until you escape or the 60 minutes is up. There is a five-minute debriefing and photo op after the mission.

  • Chevron down Where are you located?
  • We’re located at 430 Harrison Ave Panama City, Florida 32401. There is a map on our contact us page.

  • Chevron down Where should I park?
  • On Harrison, there is plenty of parking up and down the street. On the third Saturday of every month, Harrison shuts down. If you booked for this day, then please park on one of the side streets. It is two-hour parking wherever you park (unless otherwise stated).

  • Chevron down Am I really locked up?
  • Yep! Don’t worry; we have staff monitoring to let you out after an hour (or in case of emergencies!).

  • Chevron down Can I buy gift cards?
  • Yes, we have gift vouchers available here for groups ranging from two to eight, so you can choose the right voucher for your needs. If you would like to include taxes in the gift card price, select other and input the amount you wish to purchase (number of people times $30 per person times 1.07% tax rate).

  • Chevron down Do I have to book the whole mission to participate?
  • No. You can have a minimum of two people on your team to play any of the experiences.

  • Chevron down What should I bring with me?
  • Just your friends or family! No personal items are allowed in the room, including purses and phones. Please leave these in your vehicle in a safe place, or you may use our lockers and lock them up in the lobby.

  • Chevron down Is there an age limit?
  • To get the most out of the experience, all participants must be aged 5 years old or older. Children between the ages of 7 and 12 must be accompanied by an adult. In the event that parents leave their children unaccompanied, a $100 babysitting fee per child is charged.

    Infants may join you at no charge only if they are in a carrier, as the room is not baby-proof. Your group must also reserve a private experience if an infant is present. We reserve the right to reschedule your group’s mission if you do not follow these guidelines.

  • Chevron down Are walk-ins welcome?
  • Because we are only onsite when an experience is booked, the best way to book is to visit the booking page. However, if you happen to be in the area and we are there, we have no qualms with helping you book the next available game! It also never hurts to give us a call at 850-319-4343.

  • Chevron down Can I make changes to a reservation or get a refund?
  • If you can’t make your scheduled time, as long as you let us know at least 48 hours before your booking, you receive a full refund. If you let us know between 24-48 hours before your scheduled time, you receive a 50% refund. If you give us less than 24 hours notice, there is no refund.

    We can always reschedule at no charge for a future date if you let us know at least one hour before you booked time (future rescheduled times are subject to availability).

  • Chevron down Do you have a phone number?
  • Yes, 850-319-4343. You may call or send us e-mail at [email protected]

  • Chevron down Are you wheelchair accessible?
  • At this time, only the Attic is wheelchair accessible. We apologize for any inconvenience. Please call and let us know if you are booking and have someone in a wheelchair.

  • Chevron down Do you give military discounts?
  • We do! Our owner understands the sacrifice that our troops make and is glad to offer a 15% discount to any active duty or retired military members. Use promo MILITARYESCAPE and make sure to bring your ID to the game. 

  • Chevron down Do you offer any other discounts?
  • Check our promos page to see if there are any deals currently running!